OUTSOURCING
these are consulting services, in one way or another, affecting information technology. Given the increasing integration of IT into business process management, outsourcing services are becoming increasingly important.
The relevance of this service is gaining momentum. Also, everyone knows that the Internet and commercial activities are closely related.
Millions of people are on the World Wide Web every day, each of them pursuing their own goals.
Some of the huge number of Internet users visit your company's website and either agree to become customers or not. To make sure that the visitor of the Internet resource receives the information of interest and can be convinced of the reliability and benefits of cooperation with you, the "Online Consultant" service is organized.
The features of such a service are quite simple.
A specially trained employee monitors the activity on your site. Communicates with visitors. In the course of the conversation, the Internet consultant always answers the questions posed by the client, in some cases conducts telephone surveys. And also helps in solving a particular problem. In addition, the online operator has the authority to place an order for the purchase of a service. Upon request, the visitor will provide a description of the service, will announce the exact cost. If the need arises, the consultant will switch the conversation to the telephone mode or connect with an employee of your company.
Millions of people are on the World Wide Web every day, each of them pursuing their own goals.
Some of the huge number of Internet users visit your company's website and either agree to become customers or not. To make sure that the visitor of the Internet resource receives the information of interest and can be convinced of the reliability and benefits of cooperation with you, the "Online Consultant" service is organized.
The features of such a service are quite simple.
A specially trained employee monitors the activity on your site. Communicates with visitors. In the course of the conversation, the Internet consultant always answers the questions posed by the client, in some cases conducts telephone surveys. And also helps in solving a particular problem. In addition, the online operator has the authority to place an order for the purchase of a service. Upon request, the visitor will provide a description of the service, will announce the exact cost. If the need arises, the consultant will switch the conversation to the telephone mode or connect with an employee of your company.
What are the benefits of the "Online Consultant" service?
In fact, having an online consultant on the company's website is very important. In this case, you can count on a number of significant advantages, namely:
- Increased trust in your company from business partners and clients. Since all your inquiries will be processed promptly and professionally.
- A large number of satisfied customers.
- The activity of the Internet resource will be monitored by a living person, and not by a program. This makes the client more inclined to communicate with us.
- Distribution of your services or commercial offers outside the region and country.
Our main areas of outsourcing:
Processing applications
The business process of processing customer requests is one of the essential processes,
when it comes to urgent automation. The timeliness of the delivery of services depends on the efficiency of this process. Plus, no matter how good the service is,
if there are failures in the process of processing the application, then the likelihood of repeated customer calls is significantly reduced. Thus, it is very important to ensure the transparency and efficiency of this process, both for the client and for employees.
when it comes to urgent automation. The timeliness of the delivery of services depends on the efficiency of this process. Plus, no matter how good the service is,
if there are failures in the process of processing the application, then the likelihood of repeated customer calls is significantly reduced. Thus, it is very important to ensure the transparency and efficiency of this process, both for the client and for employees.
Information Services
The service is a project-oriented activity related to information support of business processes and allows an independent expert assessment of the effectiveness of the use and / or choice of information technologies. On request, we will provide an assessment of your current information system and advise on how to improve it.
A smart choice
Business process automation makes the enterprise more profitable.
After all, information technology makes it possible to make a business more visual, more manageable, and more predictable. However, which technologies should be applied in each specific case? The answer to this question for the manager must be substantiated both from an organizational, technical and financial point of view.
After all, information technology makes it possible to make a business more visual, more manageable, and more predictable. However, which technologies should be applied in each specific case? The answer to this question for the manager must be substantiated both from an organizational, technical and financial point of view.
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